1 Full Aiken support will be provided during the trial period to operate the product on the demo environment suggested in the Quick Evaluation Guide. A subscription to L2 or higher is required to receive support on a custom environment.
2 Support hours are 9am to 7pm Central European Time (CET/CEST). Support on Saturdays and Sundays for L5 subscribers is provided for emergencies only.
3 Aiken Workbench provides advanced tools to create reports and export formats. They are easy to use but require some learning. If you would rather avoid the hassle, we will create and maintain them for you. The price depends on their complexity.
4 New products with new components and new technologies appear continuously. From time to time you may find a product that is not properly started or recognized by Aiken Workbench. We can analyse most computers and devices remotely but, if that is not enough, you can send the device to us, we will expand or fix our code, and return the device to you in the specified timeframe.
5 Aiken provides assistance for the integration with any ERP product and can develop customized plugins for automatic data transfers. The development work is not included in the subscription price.
6 Aiken products are being continuously improved thanks to our customers’ suggestions. If a specifi c suggestion can be useful for all our customers, we will develop it for free and include it in the general version of the product. If a customer requires a special adaptation, we will charge the customer for the development work and also a monthly fee to maintain the custom version.